Patients & Visitors

COVID-19 Visitor Response Plan

In accordance with current New York State Department of Health (NYS DOH) regulations, patients are allowed to have person(s) at the bedside as either a support person or a visitor.

Click here to learn more about our general visitation rules and important things to know when visiting a patient.

Click here to learn more about our specific visitation rules for certain areas of care, including protective measures and special visitor provisions by department.

Please Note: During the COVID-19 pandemic, visiting hours at each of the Bassett Healthcare Network hospitals has changed to adhere to New York State Department of Health guidelines. Hours are noon – 8:00pm and only one visitor at a time, with no more than two visitors total in a single day, for a cumulative total of four hours.

Please visit www.bassett.org/covid-19 for more resources, including our COVID-19 online screening tool and central phone line, and to learn how you can help prevent the spread of respiratory illness.

Please visit www.bassett.org/safe-care to learn more about our ongoing safe care processes, information about how to access different areas of care, and answers to frequently asked questions.


Patients & Visitors

Bassett Healthcare Network is committed to providing expert care throughout the Central New York region.  

If you are staying at one of our hospitals, we strive to make your stay as pleasant as possible. We provide a wide range of services for patients and their loved ones for before, during, and after all hospitalizations and procedures. 

Find a Doctor

If you're looking to find a primary care practitioner or specialty service practitioner, please visit our Find a Doctor page

MyBassett Health Connection

If you're a current patient and want to send a brief note to your practitioner, renew a prescription, or view test results, don't forget to sign up for MyBassett

Contact Us

Contact one of our hospitals by clicking the links below: