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Contact Little Falls Hospital

Contact Us

General Information: (315) 823-1000

Emergency Department: (315) 823-5311

Hospital Pricing / Estimates: (607) 547-3480

Quality and Complaints/Concerns: (315) 823-5370

Administration: (315) 823-5262

Medical Records: 

Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.

You may also submit a concern to The Joint Commission through one of the following methods:

  • Online
  • By fax to: (630) 792-5636

You may also submit a concern by mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1 (866) 815-5540.