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Complaint Process

If you have a complaint or concern about your experience, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.

You may also contact the Albany Area Office of the Department of Health by phone at 1-800-804-5447, or by mail:

New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237

Click here to fill out New York State's complaint report form online.

You may also contact Det Norske Veritas and Germanischer Lloyd (DNV-GL) by calling 1-866-496-9646, or by mail:

DNV-GL - Healthcare
400 Techne Center Drive, Suite 100
Milford, OH 45150

Click here to fill out DNV-GL's patient complaint report form online.

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.