Dismiss Modal

Contact A.O. Fox Hospital - Tri-Town Campus

Contact Us

Main Switchboard:
(607) 563-7080 local 
(800) 773-4751 toll free

Emergency Care:
(607) 563-7080 local 
(800) 773-4751 toll free
Call 911 if you are experiencing an emergency.

Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.

You may also submit a concern to The Joint Commission through one of the following methods:

  • Online
  • By fax to: (630) 792-5636

You may also submit a concern by mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.