Contact Bassett Medical Center
- Main Bassett Switchboard: 607-547-3456
- Hospital Pricing / Estimates: 607-547-6668
- Billing: 607-547-3480
- Medical Records: 607-547-3770, Fax: 607-547-6949
- Patient Representative Services: 607-547-3912
- Public Relations: 607-547-3914
- Website issues, email: webmaster@bassett.org
- Customer Service, email: customer.service@bassett.org
- Please include a phone number in your email so that a member of our team can follow-up with you about your message.
Complaint Process
If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
If you have a concern that remains unresolved, you may notify our Patient Representative Service at 607-547-3912 or customer.service@bassett.org.
You may also submit a concern to The Joint Commission through one of the following methods:
- Online
- By fax to: 630-792-5636
You may also submit a concern by mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.