Contact Us
- Main Bassett Switchboard: 607-547-3456
- Hospital Pricing / Estimates: 607-547-3480
- Billing: 607-547-3480
- Medical Records: 607-547-3770, Fax: 607-547-6949
- Patient Representative Services: 607-547-3912
- Public Relations: 607-547-3914
- Website issues, email: webmaster@bassett.org
- Customer Service, email: customer.service@bassett.org
- Please note that this email is not monitored 24/7, and is not a good place to leave urgent medical questions, prescription requests, or to schedule an appointment. Please use your MyBassett account for any medical inquiries. You can also contact the call center at (607) 547-3456 if you wish to speak with someone immediately, or to sign-up for MyBassett.
- Please include a phone number in your email so that a member of our team can follow-up with you about your message.
Complaint Process
If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
If you have a concern that remains unresolved, you may notify our Patient Representative Service at 607-547-3912 or customer.service@bassett.org.
You may also submit a concern to The Joint Commission through one of the following methods:
- Online
- By fax to: 630-792-5636
You may also submit a concern by mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.