Contact Us
Emergency & Trauma Services Department: 607-746-0300
Patient Information: 607-746-0412
Specialty Clinics: 607-746-0525
Primary Care: 607-746-0550
Administration Office: 607-746-0300
Hospital Pricing / Estimates: 607-547-3480
Medical Records: 607-746-0310, Fax: 607-746-0312
Complaint Process
If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
If you have a concern that remains unresolved, you may notify our Patient Representative Service at 607-547-3912 or customer.service@bassett.org.
You may also submit a concern to The Joint Commission through one of the following methods:
- Online
- By fax to: 630-792-5636
You may also submit a concern by mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.