Contact O'Connor Hospital

Contact Us

Emergency & Trauma Services Department: (607) 746-0300

Patient Information: (607) 746-0412

Specialty Clinics: (607) 746-0525

Primary Care: (607) 746-0550

Administration Office: (607) 746-0300

Hospital Pricing / Estimates: (607) 547-3480

Medical Records: 607-746-0310, Fax: (607) 746-0312

Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

• The person providing you with the service
• The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.

You may also submit a concern to The Joint Commission through one of the following methods:

• Online
• By fax to: (630) 792-5636

You may also submit a concern by mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1 (866) 815-5540.