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Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the follow people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify our Patient Representative Service at 607-547-3912 or

Should you wish, you may also contact the New York State Department of Health:
Click here, by phone at 1-800-804-5447, or by mail at:

New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS. Empire State Plaza
Albany, NY 12237

You may also submit a concern to The Joint Commission through one of the following methods:

  • Online
  • By fax to: 630-792-5636

You may also submit a concern by mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.