24/7 Emergency Care & Ambulatory Services
COVID-19 Visitor Response Plan
Please note that inpatient visitation restrictions are currently in place at all of our network hospital locations. This includes Bassett Medical Center in Cooperstown, A.O. Fox Hospital in Oneonta, A.O. Fox Hospital – Tri-Town Campus in Sidney, Cobleskill Regional Hospital, Little Falls Hospital, and O’Connor Hospital in Delhi. This does not apply to our long-term care facilities.
Inpatient visitation hours at our hospital locations will include:
- Monday – Sunday: 9:00am – 7:00pm.
See the below documents for more detailed information, including visitation guidance for specific settings at our hospital locations, for outpatient appointments, and for our long-term care facilities – as well as definitions for visitors and support persons:
- COVID-19 Visitor & Support Person Response Plan
- Tips for virtually connecting with loved ones using your personal device
Visit our COVID-19 vaccine page for more information about the vaccines, including how to schedule an appointment, booster shot, or third dose. Visit our COVID-19 information page for testing information and local support services
Visit our safe in our care page to learn more about our ongoing safe care processes.
If you have an emergency, follow these steps:
Go to the nearest emergency room (ER)
If you can, go to the hospital ER closest to you right away. If you cannot get there right away, call 911 or your police emergency number.
Call your doctor or primary care provider
Tell your primary health care provider about the emergency. Call within 24 hours of going to the ER. If you cannot call, have someone call for you. Go to your primary care provider (not the ER) for any follow-up care.
When to Use the Emergency Room (ER)
Dangers to your life
- Stroke, facial drooping, weakness in arm or leg
- Shortness of breath
- Motor vehicle crashes
- Psychiatric emergencies
- Suicidal or homicidal feelings
- Severe bleeding
- Coughing or vomiting blood
- Blacking out (fainting), loss of consciousness
- Allergic reactions
- Persistent vomiting
- Severe reaction to insect bites
- Head trauma
Dangers of permanent injuries
- Deep cuts or severe burns
- An attack by a person or animal
- Broken bones (often indicated by sudden severe pain and swelling)
When It’s NOT an Emergency
For illnesses and minor injuries that are not life-threatening, walk-in Convenient Care is available. Frequently treated conditions at Convenient Care include: colds and fever, sore throats, sinus infections, nosebleeds, rashes, minor cuts and burns, bumps and bruises, sprains and strains.
If a problem is not an emergency, follow these steps:
Call your doctor or primary care provider
If you don’t know the name of your primary care provider, call your health plan.
If you cannot call, have someone call for you.
Your primary care provider will tell you what you should do.
You may be told to see your primary care provider right away. You may be told to go to the ER. Or you may be told to go to a convenient care center. Follow your primary care provider's advice.
Bassett Healthcare Network offers 24/7 emergency care services at all five of our hospital locations, as well as at our Tri-Town Campus. Emergency teams work collaboratively to treat emergency medical injuries and conditions, such as chest pain, head injury, seizures, poisoning, sexual abuse, severe burns, fractures. Emergency care is available at:
Drug Collection Kiosk at Bassett Prime Care Cooperstown's Outpatient Pharmacy
We're proud to offer drug collection kiosks at various locations throughout our network to help our community members clean out their medicine cabinets safely! Just bring your unneeded, unwanted, and/or expired medications to any of these kiosks for free, safe disposal — no questions asked.
On Bassett Medical Center's campus, the drug collection kiosk can be found in the clinic building, right next to the outpatient pharmacy on the first floor.
- This service is open to the public — you do not need to be a Bassett patient to participate.
- The program covers over-the-counter, prescription, and veterinary (pet) medications.
- Only pills and liquids can be deposited in the kiosks. Inhalers and sprays should be brought to one of the pharmacy locations to be collected at the pharmacy window.
- This program does not accept needles and other sharps. Patients should ask their primary care provider about properly disposing of sharps.
- Participants should only deposit medications prescribed to themselves, a dependent, or someone who is deceased.
- Medications do not need to be in their original containers.
- Thousands of Americans call poison control lines, get admitted to the hospital, or die each year due to home medication errors or accidental consumption. Eliminating unneeded medications can save lives — especially those of children, elderly people, and pets.
- Prescribed painkillers are often sought out by people struggling with addiction. Disposing of unneeded pain medications can help fight the opioid epidemic.
- Medications dumped in landfills or flushed down toilets contaminate soil, groundwater, rivers, and oceans. Returning drugs to hospitals and pharmacies to be properly disposed of protects wildlife and community water supplies.