About Bassett Medical Center

About Us

Bassett Medical Center, the foundation of the Bassett Healthcare Network, is an acute care inpatient facility in Cooperstown, New York, with missions of patient care, teaching, and research. Providing a wide range of specialty care, the medical center offers postgraduate residency training programs in Medicine and Surgery and maintains a strong academic program through its affiliation with Columbia University College of Physicians and Surgeons, an affiliation highlighted by the establishment of the Columbia-Bassett Medical School Program.

Through the Bassett Regional Network, Bassett physicians and other health professionals provide preventive, primary, convenient, and specialty outpatient care at various rural health clinics and school-based health centers throughout an eight-county region. Ambulatory patient visits for the system approach 700,000 annually.

The Bassett Research Institute located in Cooperstown and the New York Center for Agricultural Medicine and Health conduct research in basic and clinical science, as well as population and public health studies. Acute inpatient care is provided at affiliated hospitals: O'Connor Hospital in Delhi, Cobleskill Regional Hospital, Little Falls Hospital, and A.O. Fox Hospital in Oneonta.

Bassett Medical Center Patient/Visitor Information

Bassett Medical Center and our affiliated regional outpatient centers have been smoke-free both indoors and outdoors since July 1, 2006. A smoke-free environment is an important step toward providing patients and visitors with a safe and healthy environment. We ask that you honor this policy and do not smoke on Bassett Medical Center property. Please refer to the Cooperstown campus map for campus boundaries. Thank you for observing our smoke-free environment. Your cooperation is greatly appreciated. If you are interested in receiving help quitting smoking, Bassett Medical Center offers tobacco cessation counseling; call (607) 547-6635. You may also contact the New York State Quitline at 1-866-697-8487 (1-866-NY-QUITS).

Translation Services

If you require the services of an interpreter during your visit at Bassett Medical Center, a telephone interpreter service is available. Please ask someone in the registration area to assist you. Information will be provided in your own language.

Billing

For information or questions regarding your bill, please contact the finance department at (607) 547-3480 or toll-free at 1-800-642-0455.

Cafeteria

There are two cafeterias on the Cooperstown campus – Mountainview Café (located in the hospital building) and Riversedge Café (located in the Clinic building).

Riversedge Café (Clinic):

Hours: 7:45am – 3:30pm, Monday – Friday, closed on weekends.

Mountainview Café (Hospital):

Hours: 6:30am – 7:00pm, seven days a week.

  • Breakfast: 6:30am – 10:00am.
  • Lunch: 11:00am – 2:00pm.
  • Dinner: 4:00pm – 7:00pm.

Customer Service

Do you have a suggestion, or would you like to speak with someone about your experience at Bassett Medical Center? You can reach our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org – please include a phone number in your email so that a member of our team can follow-up with you about your message. If you have safety or quality of care concerns that have not been addressed by the hospital, you may contact The Joint Commission (TJC) at 1-800-994-6610.

Hospital Gift Shop

Hours: 9:00am – 4:00pm, Monday – Friday, closed weekends and holidays. Call: (607) 547-3191. Located in the main lobby of the fieldstone building. If you are interested in volunteering, please call the Volunteer Office at (607) 547-3626.

Patient Conditions

Please call 1-800-BASSETT (227-7388) or (607) 547-3456 for information regarding a patient at Bassett Medical Center. If you leave a voice mail message, please remember to include your name, phone number, and first and last name of the patient.

Patient Conditions: Media Representatives

Media representatives may obtain a condition report of patients at Bassett Healthcare Network by calling Corporate Communications at (607) 547-3914. If you leave a voice mail message, please remember to include your name, media organization, phone number, and first and last name of the patient.

Outpatient Pharmacy

Bassett Medical Center's outpatient pharmacy is located in the main lobby of the clinic building on the Cooperstown campus.

Pharmacy Hours:

Monday – Friday: 8:00am – 5:30pm. Saturday: 8:30am – 12:30pm. Closed on Sundays and Holidays.

Contact our Outpatient Pharmacy:

Phone: (607) 547-6681

Fax: (607) 547-6330 

Hospital Visiting Hours

Visiting hours are 1:00pm – 7:00pm daily for all services except psychiatry.

Psychiatry visiting hours:

Daily: 3:00pm – 7:00pm.

*Children under age 12 are not permitted to visit inpatient floors. For special situations, ask your patient's nurse.

Volunteers

If you are interested in volunteering at Bassett Medical Center, please call Volunteer Services at (607) 547-3626.

Birthing Center Hours & Policies

COVID-19 Updates & Safety Measures: Our birthing center remains open, with COVID-19 safety measures in place.

Please review the birthing center COVID-19 protocol, which details our visitation policy, testing and exposures guidelines, and newborn care regulations. If you have any questions or concerns about this information, please call us at (607) 547-3535.

For our current visitation policies in other areas, including outpatient clinics, please see the below document:

We understand that these are challenging times, and want your birth experience and pregnancy to be special, all while maintaining the safety for your baby, your family, and our staff. Please see our tips for virtually connecting with loved ones using your personal device document for information on how to connect virtually.