Request My Medical Records

What is my medical record?

Your medical record includes a summary and documentation of your health history, such as contact information, medications and test results, health insurance information, and allergies.

Release of Medical Information

At Bassett Healthcare Network, your medical records are confidential and maintained and released in accordance with applicable laws.

Contact Information

To request a copy of your medical records for Bassett Medical Center, Cobleskill Regional Hospital, Little Falls Hospital, O'Connor Hospital, or Tri-Town Regional Hospitalclick here or call the following numbers:

Bassett Medical Center

Medical Records Office
1 Atwell Road
Cooperstown, NY 13326
Phone: 607-547-3770
Fax: 607-547-6949

Cobleskill Regional Hospital

Medical Records Office
178 Grandview Drive
Cobleskill, NY 12043
Phone: 518-254-3264
Fax: 518-254-3265

Little Falls Hospital

Medical Records Office
140 Burwell Street
Little Falls, NY 13365
Phone; 315-823-5274
Fax: 315-823-0885

O'Connor Hospital

Medical Records Office
460 Andes Road
Delhi, NY 13753
Phone: 607-746-0310
Fax: 607-746-0312

A.O. Fox Hospital 

Medical Records Office
1 Norton Avenue
Oneonta, NY 13820
Phone; 607-431-5449 or 607-431-5450
Fax: 607-431-5451

A.O. Fox Hospital - Tri-Town Campus

Medical Records Office
43 Pearl Street West
Sidney, NY 13838
Phone: 607-563-7080
Fax: 607-563-7086

Frequently Asked Questions:

How can I get my health records for my own use?

Original health care records belong to the facility generating them. You must sign a “Release of Information” in order to get copies of your records.

How can I obtain a Release of Information?

Call the numbers above to request a release of information for each respective Bassett location. You may mail or fax the release form requesting your information.

How long will it take to get my records?

State law allows us 10 business days to process your request for records. We make every effort to get them to you sooner.

Is there a cost for this?

You may be charged a reasonable cost.

What if my provider or insurance company wants my records?

In general, Bassett Healthcare Network must obtain your authorization to use or disclose protected health information (PHI) unless the Privacy Rule permits or requires use/disclosure. For example, the Privacy Rule explicitly authorizes Bassett Healthcare Network to use and disclose PHI for medical treatment, payment, and health care operations without authorization.

There are three specific situations that require Bassett Healthcare Network to obtain written authorization from a patient (unless classified as an exception or permitted for use/disclosure):

  • the use and disclosure of psychotherapy notes,
  • use of disclosure of PHI for marketing, and
  • any disclosure of PHI which is a sale.

If you have further questions, please refer to Bassett Healthcare Network's Release of Information Offices' contact information listed above.