Emergency Services

A.O. Fox Hospital Emergency Department

For life-threatening emergencies, call 911 View practitioners at this location
  • A.O. Fox ED

Phone Number: (607) 431-5000

Hours: Open 24/7 for emergencies


154 East Street
Oneonta, NY 13820

Get Directions

COVID-19 Visitor Response Plan

In accordance with current New York State Department of Health (NYSDOH) regulations, Bassett Healthcare Network has established updated visitation guidelines for support persons and visitors.

Click here to learn more about our general visitation rules and important things to know when visiting a patient.

Click here to learn more about our specific visitation rules for certain areas of care, including protective measures and special visitor provisions by department.

Click here to view our tips for virtually connecting with loved ones using your personal device.

Please Note: During the COVID-19 pandemic, visiting hours at each of the Bassett Healthcare Network hospitals has changed to adhere to New York State Department of Health guidelines. Hours are noon – 8:00pm and only one visitor at a time, with no more than two visitors total in a single day, for a cumulative total of four hours.

Please visit www.bassett.org/covid-19 for more resources, including our COVID-19 online screening tool and central phone line, and to learn how you can help prevent the spread of respiratory illness.

Please visit www.bassett.org/safe-care to learn more about our ongoing safe care processes, information about how to access different areas of care, and answers to frequently asked questions.

If you have an emergency, follow these steps:

Go to the nearest emergency room (ER)

If you can, go to the hospital ER closest to you right away. If you cannot get there right away, call 911 or your police emergency number.

Call your doctor or primary care provider

Tell your primary health care provider about the emergency. Call within 24 hours of going to the ER. If you cannot call, have someone call for you. Go to your primary care provider (not the ER) for any follow-up care.

When to Use the Emergency Room (ER)

Dangers to your life

  • Stroke, facial drooping, weakness in arm or leg
  • Shortness of breath
  • Motor vehicle crashes
  • Psychiatric emergencies
  • Choking
  • Suicidal or homicidal feelings
  • Severe bleeding
  • Coughing or vomiting blood
  • Blacking out (fainting), loss of consciousness
  • Poisoning
  • Allergic reactions
  • Persistent vomiting
  • Severe reaction to insect bites
  • Head trauma
  • Seizures

Dangers of permanent injuries

  • Deep cuts or severe burns
  • An attack by a person or animal
  • Broken bones (often indicated by sudden severe pain and swelling)

When It’s NOT an Emergency

For illnesses and minor injuries that are not life-threatening, walk-in Convenient Care is available. Frequently treated conditions at Convenient Care include: colds and fever, sore throats, sinus infections, nosebleeds, rashes, minor cuts  and burns, bumps and bruises, sprains and strains.

If a problem is not an emergency, follow these steps:

Call your doctor or primary care provider

If you don’t know the name of your primary care provider, call your health plan.

If you cannot call, have someone call for you.

Follow instructions

Your primary care provider will tell you what you should do.

You may be told to see your primary care provider right away. You may be told to go to the ER. Or you may be told to go to a convenient care center. Follow your primary care provider's advice. 

Bassett Healthcare Network offers emergency care services at all five of our hospital locations, as well as at our Tri-Town Campus. Emergency teams work collaboratively to treat emergency medical injuries and conditions, such as chest pain, head injury, seizures, poisoning, sexual abuse, severe burns, fractures. Emergency care is available at: