Emergency Services

A.O. Fox Hospital Emergency Department

For life-threatening emergencies, call 911 View practitioners at this location
  • A.O. Fox ED

Phone Number: (607) 431-5000

Hours: Open 24/7 for emergencies


1 Norton Avenue
Oneonta, NY 13820

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COVID-19 Visitor Response Plan

Please note that inpatient visitation at our network hospital locations has resumed in a limited capacity. This includes Bassett Medical Center, A.O. Fox Hospital, A.O. Fox Hospital – Tri-Town Campus, Cobleskill Regional Hospital, Little Falls Hospital, and O’Connor Hospital. This does not apply to our long-term care facilities.

Inpatient visitation hours at our hospital locations will include:

  • Monday – Sunday: 1:00pm – 7:00pm.

With rising cases of COVID-19 in our region, we have suspended visitation for the safety of patients and staff in all emergency departments (EDs) across our network effective Dec. 22, 2021, until further notice.

Please see the below documents for more detailed information, including visitation guidance for specific settings at our hospital locations, for outpatient appointments, and for our long-term care facilities – as well as definitions for visitors and support persons:

Bassett Healthcare Network is committed to providing a safe and comfortable care environment for patients, their families, and our staff. Our care specialists are working collaboratively with public health agencies and closely monitoring COVID-19 developments.

Please visit our COVID-19 vaccine page for more information about the vaccines, including facts, local vaccination clinics, how to schedule an appointment, and more. Visit our COVID-19 information page to learn more about our response to the novel coronavirus, including our testing criteria and testing clinics, local support services, and more.

Visit our safe in our care page to learn more about our ongoing safe care processes, information about how to access different areas of care, and answers to frequently asked questions.

If you have an emergency, follow these steps:

Go to the nearest emergency room (ER)

If you can, go to the hospital ER closest to you right away. If you cannot get there right away, call 911 or your police emergency number.

Call your doctor or primary care provider

Tell your primary health care provider about the emergency. Call within 24 hours of going to the ER. If you cannot call, have someone call for you. Go to your primary care provider (not the ER) for any follow-up care.

When to Use the Emergency Room (ER)

Dangers to your life

  • Stroke, facial drooping, weakness in arm or leg
  • Shortness of breath
  • Motor vehicle crashes
  • Psychiatric emergencies
  • Choking
  • Suicidal or homicidal feelings
  • Severe bleeding
  • Coughing or vomiting blood
  • Blacking out (fainting), loss of consciousness
  • Poisoning
  • Allergic reactions
  • Persistent vomiting
  • Severe reaction to insect bites
  • Head trauma
  • Seizures

Dangers of permanent injuries

  • Deep cuts or severe burns
  • An attack by a person or animal
  • Broken bones (often indicated by sudden severe pain and swelling)

When It’s NOT an Emergency

For illnesses and minor injuries that are not life-threatening, walk-in Convenient Care is available. Frequently treated conditions at Convenient Care include: colds and fever, sore throats, sinus infections, nosebleeds, rashes, minor cuts  and burns, bumps and bruises, sprains and strains.

If a problem is not an emergency, follow these steps:

Call your doctor or primary care provider

If you don’t know the name of your primary care provider, call your health plan.

If you cannot call, have someone call for you.

Follow instructions

Your primary care provider will tell you what you should do.

You may be told to see your primary care provider right away. You may be told to go to the ER. Or you may be told to go to a convenient care center. Follow your primary care provider's advice. 

Bassett Healthcare Network offers emergency care services at all five of our hospital locations, as well as at our Tri-Town Campus. Emergency teams work collaboratively to treat emergency medical injuries and conditions, such as chest pain, head injury, seizures, poisoning, sexual abuse, severe burns, fractures. Emergency care is available at: