Long-Term Care

Valley Health Services

Valley Health Services is a 160-bed, long-term care and rehabilitation facility that has been a major health care provider and vital community asset of Herkimer, NY since its founding in 1984. Privately owned and not-for-profit, VHS provides care to a largely rural population.

Call: (315) 866-3330 View practitioners at this location
  • Valley Health Services
  • Sun Room
  • Resident Common Room
  • Rehab Therapy

Phone Number: (315) 866-3330


690 West German Street
Herkimer, NY 13350

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Valley Health Services Follows Guidelines Addressing Novel Coronavirus (COVID-19) & Visitation

Infection control measures have always been a priority of Valley Health Services, and now is no exception. Valley Health Services is following the guidelines issued by the Centers for Disease Control and Prevention (CDC) and the New York State Department of Health (NYSDOH).

With a continued absence of COVID-19 cases in the building (cumulative total since March is one resident and five staff, all resolved), residents of 2 West will receive visitors from November 3 through November 9. Those wishing to schedule a visit may call Social Services at 315-866-3330, ext. 2297.

Beginning Tuesday, November 10, and running through Monday, November 16, residents living on 1 West will be eligible to receive visitors, barring a new COVID-19 outbreak. Appointments for visiting these residents will be taken starting Monday, November 2 (call 315-866-3330, ext. 2297).

On the day of the visit, proof of a negative COVID-19 test within 7 days of the visit is required. You may email the result to employeehealth@valleyhealthservices.org, or bring a hard copy of the test result with you at the time of the visit.

Some locations offer free testing, but we recommend calling in advance to fully understand testing capabilities, insurance requirements, and financial expectations. The test will be done at your expense, and it is our understanding that some facilities do require insurance, which may or may not cover the cost of the test.

New York State is offering free COVID-19 tests through their drive-through locations. Appointments are required, so please visit LeadingAge New York’s New York State Free COVID-19 Testing Sites page for more information about these locations and to schedule an appointment.

Select Rite Aid Pharmacy and CVS Pharmacy locations are also offering free testing, with possible limitations. Please visit LeadingAge New York’s Testing Location Resources page for more information, including possible limitations and pharmacy locations. 

New York State has created a webpage for New Yorkers to find a test site near them. Visit their page to find the location nearest you. 

Again, we recommend calling whichever test site location you choose to fully understand their testing capabilities, insurance requirements, and financial expectations.

Please be advised it will be necessary to cancel visitation, without prior notice, should the facility experience an outbreak of COVID-19. An outbreak, as defined by the New York State Department of Health, is one staff member or one resident having the illness or three or more residents/staff having symptoms. Should this occur, it is understood that the COVID-19 test that was done in preparation for a visit will have been in vain, and we apologize in advance if this occurs. The health and safety of our residents will always be our first priority.

The Visitor Information Guide which follows will assist you with the information you need to ensure a successful visit.

For those waiting for a visit, the virtual visits continue to be available by contacting the Social Services office at (315) 866-3330, ext. 2297.  

No new information on the re-opening of Adult Day Health Care programs has been released by the NYS Department of Health. Those enrolled in our day health care program will be contacted when more progress to re-open is announced, and this webpage will be updated accordingly.

Please check this page for updates on how COVID-19 affects Valley Health Services.

Thank you in advance for your understanding and cooperation in helping us keep our residents safe and healthy.

Visitor Information Guide

Please schedule an appointment for visitation during normal business hours by calling the Social Services Department at (315) 866-3330, extension 2297.

  • Be prepared to provide your name, address, day and evening phone numbers, and email address.
  • The schedule for visitation is Monday – Friday at the following times:
    • 9:00 – 9:30
    • 9:30 – 10:05
    • 10:00 – 10:35
    • 10:30 – 11:05
    • 11:00 – 11:35
  • Screening requirements will be completed within the above time frames. No visits will be scheduled on Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, Fourth of July, or Labor Day.
  • Visitors are to enter the building through the Outpatient Rehabilitation door at the lower entrance at the scheduled time in order to receive instruction. Visitors who arrive late will not be allowed to visit and will need to schedule another visitation time.
  • Visitors will be screened by having his/her temperature taken (temperature must be less than 100ºF), signing the log-in book acknowledging the conditions for visitation, including declaring the absence of COVID-19 symptoms (fever, chills, shortness of breath, difficulty breathing, cough, headache, nasal congestion, new loss of taste and/or smell, runny nose, muscle pain or body aches, sore throat, nausea, vomiting, and/or diarrhea, fatigue) and travel to the areas requiring a subsequent quarantine period listed on the Department of Health website, as well as on the board at time of screening. Visitors are required to use hand sanitizer and wear a mask during the visit, and will be provided a mask if they do not already have one. Instructions regarding infection control and visitation will be explained during the screening process (no physical contact, required wearing of face mask, distancing of six feet, no food or drink). If you have a compromised health status, you may wish to visit virtually rather than in person.
  • Visitors must present documentation of a negative COVID-19 test within the prior 7 days preceding the visit. Documentation may be emailed to employeehealth@valleyhealthservices.org at least 24 hours prior to scheduled visit. If a hard copy of the documentation is not presented or if the visitor did not email the documentation 24 hours prior to the visit, the visit will be cancelled.
  • Visitors must be 18 years of age or older.
  • No more than two visitors per resident at a time may visit.
  • One visitation period per resident, until all residents who wish to have a visitor have been accommodated. If visitation slots remain vacant within the time frame allotted for the unit, a second visit to the same resident on that unit will be permitted.
  • Visitors will be escorted to visitation area.  
  • Visits are 20 minutes in length, unless no visitors are scheduled for the following visitation time.
  • Visitors will be escorted from visitation area at end of visitation. Visitation, per NYSDOH, is prohibited in resident rooms and patient care areas.

Please Note:   

  1. Visitation may be cancelled/postponed without prior notice should the facility experience a COVID-19 outbreak or spike in COVID-19 positive individuals within the community.
  2. Each resident will be afforded the opportunity of a visit before any resident will be scheduled for a second visit.
  3. Visits will be scheduled no more than two weeks in advance.
  4. Failure to comply with the guidelines for visitation will forfeit visits.
  5. Other restrictions may be imposed in compliance with NYSDOH and CDC requirements.

Click here to view our pandemic emergency plan.

Visit our COVID-19 page for more information about the new coronavirus (COVID-19).

Nursing Home and Rehabilitation Facility

Valley Health Services (VHS) is considered the Mohawk Valley’s best kept secret. At the heart of our mission is our commitment to providing access to a continuum of long-term care services when families need it. In an effort to provide quality, person-centered care and make a difference in the lives of our residents and their families, we at Valley Health Services realize it is a community initiative. We get to know the families of our residents. We engage the families in a variety of activities and events annually. We ensure our residents a home-like living environment so they experience comfort and privacy.

A comfortable, healthy environment with qualified staff who place an equal emphasis on mind, body and spirit defines the care at Valley Health Services which includes:

  • Skilled nursing, long-term care
  • Short-term inpatient rehabilitation and subacute care
  • Outpatient rehabilitation
  • Adult Day Health Care (two locations: Herkimer and Little Falls)
  • Palliative Care

Testimonial from a VHS family

John Scarano's mother, Rosina, was a resident of VHS for quite a long time. She passed away and John wanted to share his family's experience: 

"Valley Health Services and specifically 1West will always be near and dear to my heart. As a family, we trusted Valley Health for the care and rehab of our mother and that trust was never ever in doubt. Our family was allowed to utilize the venue for privacy for occasions when needed, for special meals for the family to attend on holidays and an outside gazebo when the weather allowed. 

Activities for our mother were always available as well as musical entertainment which she always enjoyed. Valley Health has a Bell Choir which our mother was a part of; they actually would travel around to perform so I would attend - kind of like a Bell Choir groupie. 

Most important and paramount in our decision for our mother to be a resident of Valley Health was the care. We were able to observe the level of care given to the residents because of other relatives being in Valley Health - so the decision was easy. The care that our mother received was the reason she was able to reach the age of 95. 

The staff on 1West was always there for her and the family; they loved referring to her as Gram. As a family, our visits were frequent and may I add that the staff on 1West always made us feel like part of their family. Looking back, Valley Health was the right decision. Our family is at peace with that and will always recommend Valley Health Services."  

Valley Health Services is in compliance with regulations set forth by the New York State Department of Health. In addressing the fiscal responsibility of the facility, the annual audit has consistently revealed no exceptions. Valley Health Services has enjoyed community support since its founding. Over 80 volunteers support the staff and residents. Eight men and women from the surrounding area comprise the voluntary board of directors who collectively contribute over 1,000 hours annually to provide governance of the healthcare institution.