• Skip the Waiting Room

    Get Care at Home. FAST.

  • Introducing Bassett E-Visits

    With Bassett E-Visits, get a diagnosis and customized treatment plan for a variety of conditions within an hour through our self-guided online health exam. Receive care quickly and conveniently from our dedicated providers – no appointment, video chat, or phone call needed. Your E-Visit will only take about 10 minutes.

    Register to Begin Your First E-Visit

    Benefits of E-Visits

    Speed & Convenience

    Get care in minutes from anywhere in New York State (NYS) – no need to sit in a waiting room, take time off from work, or even leave the house! Complete your E-Visit and a customized diagnosis and treatment plan will be sent back to you within an hour. Bassett E-Visits are available Monday – Friday from 8:00am – 4:30pm.


    With each visit costing only $25.00, E-Visits are a great online health care option for those with and without health insurance*. Plus, you won’t be charged unless a diagnosis is made – making this your least expensive path to care.

    *If you have insurance, you can choose to submit your receipt to your insurance company directly. We will not automatically charge the insurance that you have listed in our system.


    Receive the same great care for your condition as you would during an in-person visit. E-Visits’ dynamic questions change based on your responses, and if the practitioner determines that an in-person visit is required to provide a diagnosis, detailed instructions will be emailed to you and you won’t be charged for your E-Visit.


    Get the care you need with reduced exposure and contact. If your treatment plan includes prescription medication, E-Visits will send the prescription to your preferred NYS pharmacy – many of which have drive-through or curb-side pickup options!


    Your E-Visit is safely stored in your electronic medical record, available for you to see anytime through MyBassett Health Connection.


    If needed, easily share photos with no video or direct communication required – allowing you to privately access care from anywhere in NYS.

    Treated Conditions

    E-Visits currently offer treatment plans and/or prescriptions for the following conditions or concerns for adults and children. Give us a call at 1-800-BASSETT if you have any questions.


    • Acne
    • Ear pain
    • Migraines or headaches
    • Birth control
    • Mouth sores
    • Constipation*
    • Low back pain*
    • Yeast infections
    • Smoking cessation*
    • Erectile dysfunction
    • Minor burns or sunburn
    • Breastfeeding concerns
    • Rashes and other skin conditions
    • Eye pain, bumps, or irritation
    • Sexually transmitted infection (STI) exposures
    • Bladder infections (Urinary tract infections / UTIs)*
    • Gastroesophageal reflux disease (GERD / acid reflux) – including heartburn / indigestion*
    • Upper respiratory tract infections (URIs) – including COVID-19, colds, allergies, flu, sinus pain, or sore throat

    *E-Visit treatment plans for this condition are not available for those aged 65+


    • Rashes (ages 18 months – 17 years)
    • Head lice (ages 18 months – 17 years)
    • Upper respiratory tract infections (URI) – including COVID-19, colds, allergies, flu, or sore throat (ages 18 months – 17 years)
    • Red eye (ages 2 – 17)
    • Acne (ages 12 – 17)

    Get Started with E-Visits

    MyBassett Users

    Log in to MyBassett

    If you’re a Bassett patient who uses MyBassett, simply log in to your MyBassett account and select E-Visits from the menu options to begin your first E-Visit.


    Users Without a MyBassett Account

    Call: 1-800-BASSETT

    For patients or non-patients who don't use MyBassett, call us at 1-800-BASSETT to register for Bassett E-Visits.

    Click here to learn more about the benefits of enrolling in MyBassett.

    Mother helping sick son with an E-Visit

    Online health care should not be used in emergency situations. If you’re experiencing a medical emergency, please call 911 or visit the emergency department nearest you.

    How Do I Register?

    Click on the dropdowns below for more detailed information on how to get started with E-Visits.

    If you’re already a Bassett patient who uses MyBassett, simply log in to MyBassett, select "E-Visits" from the menu options, and you will automatically be logged into E-Visits.

    If you already have a MyBassett account, make sure that you do not register using the other methods listed on this page. If you do, E-Visits will not integrate correctly with your MyBassett account.

    If you’re already a Bassett patient but are not enrolled in MyBassett Health Connection, you have two options for registration:

    Enroll in MyBassett (Preferred)  MyBassett Health Connection is a free, secure online health portal that allows you to better manage your health care. Learn more about the benefits of MyBassett. To enroll in MyBassett and begin your E-Visit, please follow the below step-by-step instructions:

    • Register for MyBassett by calling (607) 547-5900 or toll-free (877) 498-5715creating an account online, or asking for assistance in setting up a MyBassett account during your next in-person primary care appointment.
    • Log in to your MyBassett account.
    • Select “E-Visits” from the MyBassett options.
    • Begin your E-Visit!

    - OR -

    Register for Bassett E-Visits without MyBassett.  To use E-Visits without a MyBassett account, call 1-800-BASSETT. Once registered, you can access E-Visits at the Bassett E-Visits login page.

    If you’re not a Bassett Healthcare Network patient or have not previously received care at one of our facilities, you will need to register in our electronic health record before you can access our E-Visits service. To do this, please call 1-800-BASSETT. During your call, we'll ask you if you would like to enroll in MyBassett as well.

    If you would like to enroll in MyBassett, we will help you enroll over the phone. After you’ve been enrolled, you can access E-Visits by:

    • Logging in to your MyBassett account using your new credentials.
    • Selecting “E-Visits” from the MyBassett options.
    • Starting your E-Visit!

    If you would not like to enroll in MyBassett, we will help you manually register for Bassett E-Visits over the phone. Once you're registered, you will be able to access E-Visits through our Bassett E-Visits login page.

    Children are considered any patient between the ages of 18 months – 18 years old.

    If you are a parent who already uses MyBassett for your child, you will need to manually register your child for E-Visits by calling 1-800-BASSETT. Once registered, use the same process as you would to sign in to E-Visits for yourself (log in to your MyBassett account, and select "E-Visits" from the MyBassett options), select your child as the patient, and you will be able to begin your child’s E-Visit.

    If you are not currently using MyBassett for your child, you will need to manually register. To manually register your child, you must first also register yourself by calling 1-800-BASSETT. Once you are both registered, you will be able to access E-Visits using your parental account on our Bassett E-Visits login page. After you're logged in, select your child as the patient, and you will be able to begin your child’s E-Visit.

    Not Enrolled in MyBassett?

    The benefits of MyBassett extend beyond E-Visits! With MyBassett Health Connection, you can securely connect with your doctor’s office — anytime, anywhere.

    MyBassett allows you to:

    • Request a prescription renewal
    • View your test results online as soon as they are available
    • Check your children’s records and vaccination history
    • And so much more!
    Learn More About the Benefits of MyBassett
    Download MyChart