COVID-19 Visitor Response Plan

Effective Monday, Nov. 23, 2020, only individuals considered essential to the medical care of a patient will be allowed at Bassett Medical Center, A.O. Fox Hospital, Little Falls Hospital, Cobleskill Regional Hospital, and O'Connor Hospital.

Click here to learn more about our decision to tighten visitor restrictions.

Click here to view our tips for virtually connecting with loved ones using your personal device.

COVID-19 Testing and Online Screening

Due to shortages of COVID-19 testing and supplies, Bassett Healthcare Network locations are currently performing COVID-19 tests for individuals in our region who meet the following criteria:

  • Have symptoms of infection (fever, chills, sore throat, runny nose, cough, shortness of breath, muscle aches, diarrhea, severe headache, or loss of taste/smell)
  • Are patients who require testing prior to a medical procedure 
  • Are employees with suspected COVID-19 exposure

If you believe you have symptoms of the new coronavirus and need to be tested, please call Bassett's COVID-19 hotline at (607) 547-5555. If it is determined that you meet the criteria for testing at a Bassett location, you will be given an appointment. 

Individuals who are not experiencing symptoms and wish to be tested for COVID-19 will be referred to New York State Department of Health (NYSDOH) testing centers. Appointments are required and you must first register online. Click here to register and learn more

Please be aware that when you search for a testing site on the NYSDOH website, Bassett's locations are included because we are offering COVID-19 testing. However, as outlined above, Bassett is prioritizing people with symptoms for testing due to the shortage of testing supplies; others will continue to be referred to NYSDOH testing centers. 

Are you concerned that you or someone you know may be experiencing COVID-19 symptoms? Take our free COVID-19 online screening test.

For important mental health information, watch our “Coping During COVID-19” video.

NYSDOH Breakdown of Positive COVID-19 Cases

New York State Department of Health has created a COVID-19 tracking system that breaks down the number of positive cases of COVID-19 in NYS daily, and lists other important information. Click here to learn more.

Convalescent Plasma Donations

The New York Blood Center is boosting the U.S.’s convalescent plasma supply by collecting donations from recovered COVID-19 patients. Click here to learn more.


Resources for Parents

Back to School

Due to COVID-19, school schedules look different this year in most communities. The CDC and have created resources that may be able to help parents make decisions about this school-year:

Face Masks

The use of a face mask is recommended for all people 2 years of age and older in order to help reduce the spread of COVID-19. This is especially important in situations where social distancing is difficult to maintain. The only absolute contraindication is someone who is having trouble breathing, unconscious, incapacitated, or otherwise unable to remove a mask without assistance. If a student is having trouble breathing or is unable to wear a mask due to asthma or breathing problems, they should be evaluated by a health care practitioner.

Our recommendation for students who might struggle with the use of a face mask is to have parents/guardians and schools work with the student and encourage the mask use as much as possible. Solutions might include the use of a bandana, face shield, or extra physical distancing. Working with occupational or speech therapists and counselors to desensitize a child to wearing a mask will make in person instruction possible without putting others at risk.

Click here to learn more from the American Academy of Pediatrics (AAP) about how cloth face coverings can help protect children from contracting or spreading COVID-19, as well as tips and additional information to get your child accustomed to wearing a mask.

Information & Tips

Learn more from, including how to talk with your child about COVID-19, how to care for someone with COVID-19, and tips to keep the calm at home.

Latest Bassett News Related to COVID-19

What is Contact Tracing: Contact tracing is the process of identification for those who may have come into contact with a confirmed infected person during an outbreak. This helps prevent further spread of infection. Click here to read the full story.

They Are the Reason He is Alive: ““The staff here ‘crushed’ it," says critical care doctor Alan Garber, MD. “The nurses, respiratory therapists, patient care assistants and others nailed it with this patient and all of our COVID-19 patients. Their work ethic is top shelf. He needed lots and lots of care and they worked tirelessly to save his life.” Click here to read the full story.

TeleHealth Expansion and MyBassett Health Connection Enrollment Hotline: An enrollment hotline has been established for patients who haven’t yet activated their MyBassett account. Call (607) 547-5900, or toll-free, (877) 498-5715 to immediately gain access to the online MyBassett patient portal in order to be able to conveniently schedule appointments, ask questions of your medical team, renew prescriptions, see test results, and more. Click here to read the full story.

Visit our COVID-19 Resources news section for more information and recent stories related to COVID-19.

Emotional Support with Regional "Warm Line"

Need emotional support during the pandemic? Call the “warm line” for confidential peer support and self-help at (607) 433-0661
or 1-800-377-3281 (Note: The “warm line” is NOT a crisis hotline). The regional warm line is available 12:00pm —10:30pm, seven days a week.

The “Warm Line” Offers:

  • Isolation reduction
  • Open sharing of feelings
  • Non-judgmental listeners
  • Confidential peer self-help
  • Awareness into ways to help yourself
  • Time to talk to someone who has ‘been there’
  • Community service referrals and other means of finding growth and health
  • Prearranged outreach calls to your home by peer workers, if this is requested
  • Outreach call referrals, which can come from care managers, therapists, MCAT, or be self-referrals

The “warm line” is NOT a crisis hotline. For any crisis support, call the Mobile Crisis Assessment Team (MCAT) at (844) 732-6228. MCAT provides help during a crisis to children and adults in Oneida, Herkimer, Schoharie, Otsego, Delaware, and Chenango Counties.

Community Support Services

Click here to view a list of local and national community support services.

Donation/Volunteer Opportunities Related to COVID-19

Bassett Healthcare Network is seeking volunteers and supporters to assist in the sewing of protective fabric masks. To learn more about these opportunities, please visit our Protective Fabric Masks page, or call Bassett Medical Center's Volunteer Department at (607) 547-6691.

Learn how to create protective fabric masks:

COVID-19 (Coronavirus disease 2019) Overview & Resources

Bassett Healthcare Network continues to closely follow the new coronavirus - 2019 Novel (New) Coronavirus. This virus causes a disease called COVID-19.

Bassett’s partners in the response to COVID-19 are the Centers for Disease Control and Prevention (CDC), New York State Department of Health (NYSDOH), and our local county public health departments. Please see the list provided below, which includes links to the most current information available about COVID-19 from the CDC and NYSDOH, as well as contact information for the county public health departments in Bassett’s eight-county service region:


Bassett Videos Related to COVID-19

Setup & Use Instructional Videos for Respiratory Equipment

The FCC of Bassett has produced the following videos to assist patients in the proper setup and use of respiratory devices. To view these videos, please click on the following links: