COVID-19 Online Screening

Are you concerned that you or someone you know may be experiencing COVID-19 symptoms? Take our free COVID-19 online screening test for more information. For questions or concerns after you've taken our online screening, please call our COVID-19 central phone line at (607) 547-5555.

COVID-19 Visitor Response Plan

Providing the best quality of care in a safe environment is one of Bassett Healthcare Network’s top priorities. Managing exposure to illnesses that are easily spread is one way we can help protect our patients, staff and the community.

Given the public health risks associated with the new coronavirus, and in accordance with guidance provided by the NYS Department of Health and Centers for Disease Control and Prevention, Bassett Healthcare Network is restricting visitation across all campuses to help curb the spread of COVID-19.

Effective immediately, all inpatient and resident visitation has been suspended across Bassett Healthcare Network hospitals and long-term care facilities. Extenuating circumstances will be given consideration. Visitation has also been restricted across all outpatient settings across the Bassett network.

For people who are concerned they may have symptoms of the new coronavirus, Bassett has established a COVID-19 phone line – 607-547-5555 – which is the foundation of our process to safely evaluate patients for the virus and other upper respiratory illnesses.

Click here to view Bassett Healthcare Network's COVID-19 Visitor Response Plan, and to learn more about visitation restrictions specific to our different areas of care.


COVID-19 (Coronavirus disease 2019)

Bassett Healthcare Network continues to closely follow the new coronavirus - 2019 Novel (New) Coronavirus, which was first detected in China. This virus causes a disease called COVID-19. It is important to understand that most healthy people are unlikely to contract the virus, and if they do, will experience mild symptoms. However, we can take steps to protect those most vulnerable to upper respiratory diseases like influenza and COVID-19. Learn more from the CDC's Frequently Asked Questions about COVID-19 link on this page, and view our list of simple steps you can follow to help stop the spread of respiratory viruses.

As the new coronavirus progresses in the U.S., experts from across all areas of our health system meet daily to understand the current situation locally and adjust our response as needed. Bassett’s partners in the response to COVID-19 are the Centers for Disease Control and Prevention (CDC), New York State Department of Health (NYSDOH), and our local county public health departments. Please see the list provided below, which includes links to the most current information available about COVID-19 from the CDC and NYSDOH, as well as contact information for the county public health departments in Bassett’s eight-county service region:

Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak

Learn more about how to care for your mental and behavioral health while social distancing, or during self-quarantine or self-isolation with these helpful tips from the Substance Abuse and Mental Health Services Administration (SAMHSA).

Bassett News Related to COVID-19

Click here to read Bassett's news article outlining the network’s response to the presence of COVID-19 in our region.

Elective surgery postponement: In accordance with federal recommendations from the Centers for Medicare and Medicaid Services (CMS), all elective surgeries throughout Bassett Healthcare Network are being postponed during the response to the COVID-19 pandemic. This includes non-essential medical, surgical, and dental procedures at all Bassett Healthcare Network hospitals and outpatient surgical facilities. Click here to read Bassett's full news article detailing this decision.

PPE conservation: The extraordinary demand for personal protective equipment (PPE) and COVID-19 testing during the current pandemic has resulted in extreme shortages worldwide. For this reason, Bassett Healthcare Network is implementing strategies to conserve supplies across our system. Click here to read Bassett's full news article detailing these conservation strategies.

Telehealth Expansion and MyBassett Health Connection Enrollment Hotline: Bassett Healthcare Network has fast-tracked telehealth expansion in order to more safely care for patients during the COVID-19 pandemic. To take full advantage of Bassett’s telemedicine capabilities, patients need to be enrolled in MyBassett Health Connection, the network’s secure online patient portal. An enrollment hotline has been established for patients who haven’t yet activated their MyBassett account. Call (607) 547-5900, or toll-free, (877) 498-5715 to immediately gain access to the online MyBassett patient portal in order to be able to conveniently schedule appointments, ask questions of your medical team, renew prescriptions, see test results, and more. Click here to read Bassett's full news article detailing the telehealth expansion and MyBassett patient portal.

Donation/Volunteer Opportunities Related to COVID-19

Bassett Healthcare Network is seeking volunteers and supporters to assist in the sewing of protective fabric masks. To learn more about these opportunities, please visit our Protective Fabric Masks page, or call Bassett Medical Center's Volunteer Department at (607) 547-6691.

Learn how to create protective fabric masks:


Bassett Informational Videos Related to COVID-19

COVID-19 Response Updates from Dr. Streck, President & CEO of Bassett Healthcare Network

Learn more about our communities' response to the novel coronavirus from Dr. Streck, President and CEO of Bassett Healthcare Network.

March 26, 2020 Community Update:

March 20, 2020 Community Update:

COVID-19 Information from Dr. DeLong, Chief of Internal Medicine, Geriatrics

Learn more about COVID-19 from Dr. DeLong, including what we currently know about COVID-19, steps to reduce your risk and help stop the spread, and what to do if you are experiencing respiratory symptoms.

Setup & Use Instructional Videos for Respiratory Equipment

The FCC of Bassett has produced the following videos to assist patients in the proper setup and use of respiratory devices. To view these videos, please click on the following links:


Simple Steps to Help Stop the Spread of Respiratory Viruses

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands.
  • It is best to cough or sneeze into your elbow or upper arm; avoid using your hands. If you do cough or sneeze into your hands, wash your hands immediately.
  • Clean and disinfect frequently touched objects and surfaces.
  • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).