Provider Ratings — More Information

We want to hear about your care experiences with us

Bassett Healthcare Network partners with NRC Health to learn about our patients' experiences. After you receive care, you may receive a survey with questions that help us understand how things went – whether you had a routine appointment or screening, were in the hospital, had to visit an emergency room, underwent surgery, or had another type of experience. The questions you receive will be short and easy to answer.

NRC Health is a leader in healthcare patient satisfaction and works with thousands of healthcare hospitals and healthcare systems across the U.S., helping organizations like Bassett Healthcare Network to improve patient experiences.

Who gets a survey?

Patients who receive care at Bassett Healthcare Network are chosen at random to fill out our patient satisfaction surveys. Surveys may be sent through email, by text message, or you may get a phone call. The questions should only take a few minutes and will help us learn about your experience with us.