The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The Superior Award places At Home Care in the top twenty percent of all Home Healthcare Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) in the Strategic Healthcare Programs (SHP) database. The SHP survey is the first national standardized and publicly reported survey of home health care patients' perspectives of their skilled home care.
“Patient satisfaction is the true indicator of high-quality healthcare, especially when provided to our patients in their homes,” said Lisa M. Betrus, MBA, LNHA, Senior Vice President, Chief Administrative & Strategy Officer of Bassett Healthcare Network, Chief Administrative Officer of Valley Health Services & Valley Residential Services. “Congratulations to the entire team that makes At Home Care an award-winning source for home care across five counties.”
At Home Care, based in Oneonta, New York, delivers comprehensive, compassionate, high-quality health care services to patients, their families, and their caregivers in the home. Founded in 1987, At Home Care is a not-for-profit Article 36 Medicare-certified home health agency in partnership with Bassett Healthcare Network. At Home Care provides in home professional and paraprofessional services in Herkimer, Delaware, Otsego, Chenango, and Schoharie Counties, including professional nursing, physical and occupational therapy, speech therapy, medical social work, clinical dieticians, and certified home health aides.
To ensure the highest quality healthcare for its patients, At Home Care is accredited by the Joint Commission for demonstrating continuous compliance with its performance standards.
Since 1996, Strategic Healthcare Programs has helped more than 6,500 organizations nationwide raise the bar for healthcare performance. Strategic Healthcare Programs is a leader in data analytics and benchmarking that drive daily clinical and operational decisions.
About Bassett Healthcare Network
Bassett Healthcare Network is an integrated health system that provides care and services to people living in a 5,600 square mile region in central New York. The organization includes five corporately affiliated hospitals, over two dozen community-based health centers, more than 20 school-based health centers, two skilled nursing facilities, and other health partners in related fields. To learn more about services available throughout the Bassett Healthcare Network, visit www.bassett.org. Follow Bassett on Facebook, Twitter, and LinkedIn. Bassett Healthcare Network is an equal opportunity provider and employer.