Safe in our Care

Safe. Ready. Here.

As New York state begins to steadily return to a new "normal," it's essential to understand that one of the safest places to be is in a health care setting. Bassett Healthcare Network was prepared when COVID-19 came into our communities. Likewise, we are just as prepared to “reopen” aspects of our care in the safest way possible as positive COVID-19 cases in our area of the state continue to decline.

With new safety measures in place, Bassett Healthcare Network is ready to provide safe care for you and your family at each of our network locations.

Keeping our Community Safe

We are taking extra safety precautions to ensure that you and your family are safe in our care. Learn more about some of the safety measures we've put in place and what you can expect if you have an in-person visit scheduled:

 

Safe Care Processes

Throughout the COVID-19 pandemic, our network goal has remained the same: to keep our communities and caregivers safe. 

The below safe care processes have been put in place to accomplish this goal.

 

  • Expansion of telehealth services, including at-home video visits using MyBassett Health Connection.
  • Pre-screenings for COVID-19 symptoms 24 hours prior to scheduled in-person visits.
  • Car or entrance temperature checks prior to entering our facilities.
  • Use of protective face masks by patients and staff members.
  • Use of personal protective equipment (PPE) from all staff, including face masks and/or face shields.
  • Social distancing in public waiting areas, cafeterias, and other common places.
  • Separate areas to care for COVID-19 patients and non-COVID-19 patients.
  • Visitor restrictions in certain areas of care, and our long-term care facilities.
  • Continued stringent sanitation and disinfecting of facilities and frequently touched surfaces.

 

Mask Policy

For the safety of our patients and caregivers, all individuals must wear a protective face mask while inside our facilities. Fabric or homemade masks are acceptable. Masks will be provided to patients and visitors upon entry, if needed.

 

How to Access Care

Our hospitals and emergency departments are open, ready, and safe for those in need of emergency medical care. Fast treatment during an emergency not only saves lives – it also lowers the risk of serious complications from an injury or illness. Don't delay receiving emergency care.

Contact your practitioner's office to schedule a previously delayed surgical or non-surgical procedure. All patients will be screened for COVID-19 symptoms prior to their procedure, and before entering our facilities.

All of our imaging services are now available, including screening mammography exams. We offer staggered appointments to ensure the safety of our caregivers and patients. Waiting areas have been arranged to allow for social distancing.
 
In most cases, you will be brought directly into the exam room to minimize time spent in different areas of the facility.

Contact your practitioner's office to schedule an appointment, or self-schedule an appointment through MyBassett Health Connection. Depending on your practitioner and appointment type, you may be able to schedule a video visit rather than an in-person visit.

Contact your pediatrician's office to schedule an appointment, or self-schedule an appointment through MyBassett Health Connection. Your pediatrician will let you know if you may be able to schedule a video visit rather than an in-person visit.

Click here to learn more about when to schedule an in-person pediatric appointment, and what to do if your child gets sick.

How to prepare for a video visit with your pediatrician

Our convenient care centers are open and ready to care for your and your family. Call the convenient care center nearest you to schedule a same or next-day appointment for minor illnesses or injuries.

Our birthing center remains open. Read our visitor response plan for up-to-date visitation information for birthing center patients.

  • Hours for blood work and specimen collection are 7:30am – 5:30pm Monday through Friday.
  • Staff wear a face shield or goggles and a mask.
  • Patients are expected to wear a mask; if you do not have a mask, one will be provided at the entrance to the building.
  • While in the blood draw area, curtains around each draw station and the use of protective gear (e.g. face shield and mask) assure a safe care environment.

Video Visits

We have greatly expanded our use of video visits as a convenience to our patients. This telemedicine option worked quite well for our patients throughout the early phase of COVID-19, and continues to be available. Depending on your medical needs, a video visit with one of our practitioners may be able to be completed from your own home. If you're interested in a video visit, ask your practitioner if this is an option when scheduling your next appointment.

Click here to learn more about how to prepare for a scheduled video visit and what to expect.

 

Frequently Asked Questions

Yes. All of Bassett Healthcare Network’s facilities, including our emergency departments, have strong safety measures in place to protect patients, staff, and our communities. It's important for you to continue to prioritize your own health needs. If you are experiencing an emergency, don’t hesitate to seek care at your nearest emergency department. Our teams are here and ready to serve you.

Bassett Healthcare Network offers telemedicine for a number of our services - though it is perfectly safe to have an in-person visit at any of our facilities. For patients who wish to explore video visit options, we are happy to accommodate you. When scheduling your appointment, ask your care team if a video visit is an option.

If telemedicine is an option for your upcoming appointment, your doctor’s office will provide instructions for completing a video visit. We encourage patients to enroll in our secure online patient portal, MyBassett Health Connection, by calling (607) 547-5900 or toll-free, (877) 498-5715. Once enrolled, you will have convenient access to video visits, prescription refills, test results, appointments, messages to your care team, and more.

Yes. Your care team will provide you with detailed pre-surgical instructions. Plus, as an added safety measure, all surgical patients will be monitored for illness and tested for COVID-19 three to four days before their scheduled procedure. You will receive directions to visit an outpatient screening site. Additionally, all patients with upcoming surgeries will receive a phone call from a nurse one day prior to the procedure to help them understand what to expect during their time in our facilities.

Bassett Healthcare Network has implemented a number of precautionary processes to help patients and employees stay safe every day. All individuals who enter our buildings have their temperatures taken, are screened for respiratory symptoms, and engage in a short series of questions. In addition, everyone – including each patient – is required to wear a protective mask and honor social distancing measures by staying at least six feet apart in common areas. Masks will be provided to patients and visitors upon entry, if needed.

Bassett Healthcare Network continues to observe strict visitation restrictions for the safety of our patients and staff. Learn more about visitation guidelines in place across all care areas.

Yes. Staff members working across all Bassett Healthcare Network locations are required to participate in the same screening procedures as patients when entering buildings each day. They are also adhering to stringent personal protective equipment (PPE) measures. You may see nurses, doctors, and other employees wearing masks and/or face shields. This is to ensure the highest level of safety for everyone.