NYS Patient-Centered Medical Home Recognition Awarded to 58 Bassett Health Centers


Fifty eight primary care, pediatric and school-based health centers in the Bassett Healthcare Network have been awarded Patient-Centered Medical Home (PCMH) recognition under the New York State Patient-Centered Medical Home Program (NYS PCMH), which aims to achieve better health care, a better patient experience and lower cost.
“This is great news for our patients and the teams of clinicians, nurses and other staff that work hard to achieve and maintain the level of data-driven improvement in specific quality measures, efficiency and patient experience,” notes Network Chief Clinical Officer Steven Heneghan, MD. “What it means for patients is an even better care experience, improved outcomes, as well as the opportunity to become more actively involved in their own care.”

The NYS PCMH program was developed in 2018 by the NYS Department of Health in collaboration with the National Committee for Quality Assurance (NCQA), the original creator of the PCMH program.

Of the 58 health centers in the Bassett Healthcare Network that achieved NYS PCMH recognition, 19 are school-based health centers (SBHC).
The PCMH program uses a clinician-led team approach that takes collective responsibility for each patient’s care. The emphasis is on continuous, comprehensive care that includes preventive care and the coordination of care for people with chronic conditions. Whereas primary care used to be episodic care, based on patient illness, the medical home model replaces that approach with coordinated care over the patient’s lifetime. Patients are engaged in their own health through setting wellness goals, detailed after visit summaries, and expanded communication options, including MyBassett, an electronic patient portal that allows patients to get test results quickly, make or request appointments, renew medications, and ask questions of their health care team.

Research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs.

The PCMH standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association. 

New York State Patient-Centered Medical Home (NYS PCMH)

On April 1, 2018, the New York State Department of Health (NYSDOH) released an innovative model for primary care transformation known as the New York State Patient-Centered Medical Home (NYS PCMH). New York State collaborated with the National Committee for Quality Assurance (NCQA), creator of the patient-centered medical home (PCMH) program, to develop this transformation model for all eligible primary care practices in New York State. The NYS PCMH is designed to expand access to high-performing primary care, which is key to improving value in health care and achieving the Triple Aim goals of improved health, better health care and consumer experience, and lower cost. Read more.