• Frequently Asked Questions

    Bassett's team of health care professionals provides comprehensive assessment and treatment of a full range of childhood illnesses for infants through adolescents. And through anticipatory guidance, parents and caregivers can learn how to avoid certain injuries and common childhood illnesses.

    Here are some frequently asked questions regarding illness and injury for your little one. Click on a topic below to find out more information and how Bassett can help.

    What should I do if my child is sick or injured?

    Sometimes, when your child isn't feeling well you know just what to do and say to make him or her feel better. Common colds, scrapes and bruises are part of growing up. Most illnesses don't require any more than bed rest, fluids and, if appropriate, fever and pain relief medicines that help the child feel more comfortable as the cold runs its course.

    The following is information to help parents or guardians decide what course of action to take in the event a child is ill or injured. Of course, common sense should also be your guide. If a child's condition appears to be serious or even life threatening, immediate emergency care is advised. If you are unsure what course of action to take, speak with your health care provider.

    When should I call my health care provider?

    If your child's illness persists more than a couple of days, call your health care provider, especially if your child has the following symptoms:

    • Fever above 100.4 degrees, under 3 months of age 
    • Infectious disease such as chicken pox
    • Labored or difficult breathing
    • Not eating, drinking or urinating 
    • Persistent diarrhea
    • Persistent high fever that doesn't respond to over-the-counter fever reducers
    • Persistent vomiting
    • Skin infection or rash

    How do I get an appointment?

    For an appointment, call Bassett toll-free at 1-800-BASSETT (1-800-227-7388) or call the Bassett Health Center with pediatric services nearest you.

    Where are Bassett's health centers located?

    Bassett Healthcare Network includes several health centers throughout the region.

    When should I seek emergency care for my child?

    In case of emergency, either call 911, your local emergency rescue squad or go to the nearest emergency room. If you are unsure if your child needs to go to the emergency room, call 1-800-BASSETT (1-800-227-7388) or your health care provider and speak with a triage nurse who can help you decide where your child should be seen.

    Where can I take my child for emergency care?

    Bassett offers 24-hour emergency services at several locations.

    We also provide convenient care services at other location.

    For more information, call Bassett Healthcare Network at 1-800-BASSETT (1-800-227-7388).

    Can I access my child's health information online?

    Through MyBassett Health Connection, you can now access certain health information for your child when set up as a proxy. You can sign up by calling 1-800-BASSETT (1-800-227-7388).