Contact A.O. Fox Hospital 

Main Switchboard: 607-432-2000

Hospital Administration: 607-431-5900

Emergency Department: 607-431-5000

A.O. Fox Nursing Home Administration: 607-431-5980


Grievance Process

If you have a complaint or concern about your experience, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service
  • The nurse manager in charge, or the manager of the service involved

If you have a concern that remains unresolved, you may notify A.O. Fox Hospital's patient advocate in the Quality & Patient Safety Office by phone at 607-431-5062 or by email at

You may also contact the Albany Area Office of the Department of Health by phone at 1-800-804-5447 or by mail:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237

Click here to fill out New York State's complaint report form online.

You may also contact Det Norske Veritas and Germanischer Lloyd (DNV-GL) by calling 1-866-496-9646 or by mail:
DNV-GL - Healthcare
400 Techne Center Drive, Suite 100
Milford, OH 45150

Click here to fill out DNV-GL's patient complaint report form online.

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.