Contact A.O. Fox Hospital
Contact Us
Main Switchboard: (607) 432-2000
Hospital Administration: (607) 431-5900
Emergency Department: (607) 431-5000
A.O. Fox Nursing Home Administration: (607) 431-5980
Medical Records: (607) 431-5449 or (607) 431-5450, Fax: (607) 431-5451
Hospital Pricing / Estimates: (607) 547-3480
Complaint Process
If you have a complaint or concern about your experience, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
If you have a concern that remains unresolved, you may notify our Patient Representative Service at (607) 547-3912 or customer.service@bassett.org.
You may also contact the Albany Area Office of the Department of Health by phone at 1-800-804-5447, or by mail:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237
Click here to fill out New York State's complaint report form online.
You may also contact Det Norske Veritas and Germanischer Lloyd (DNV-GL) by calling 1-866-496-9646, or by mail:
DNV-GL - Healthcare
400 Techne Center Drive, Suite 100
Milford, OH 45150
Click here to fill out DNV-GL's patient complaint report form online.
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at 1-866-815-5540.
