Emergency Services

Bassett Healthcare Network offers 24/7 emergency care services at all five of our hospital locations, as well as our Tri-Town Campus. Emergency teams work collaboratively and have been specifically trained to treat emergency medical injuries and conditions. Most common conditions include: heart attacks, strokes, burn injuries, injuries from automobile accidents, violence and poisonings.

If you have an emergency, follow these steps:

1. Go to the Nearest ER
If you can, go to the hospital ER closest to you right away.

If you cannot get there right away, call 911 or your police emergency number.

2. Call Your Primary Care Doctor
Tell your doctor about the emergency. Call within 24 hours of going to the ER. If you cannot call, have someone call for you. Go to your doctor (not the ER) for any follow-up care.

When to Use the Emergency Room (ER)

Dangers to Your Life

  • A hard time breathing
  • Severe chest pain
  • Choking
  • Severe bleeding
  • Suddenly not able to move or speak
  • Blacking out (fainting)
  • Poisoning

Dangers of Permanent Injuries

  • Deep cuts or severe burns
  • An attack by a person or animal
  • Broken bones (often indicated by sudden severe pain and swelling)

When It’s NOT an Emergency

For illnesses and minor injuries that are not life-threatening, walk-in convenient care is available. Frequently treated conditions at Convenient Care include: colds & fever, sore throats, sinus infections, nosebleeds, rashes, minor cuts & burns, bumps & bruises and sprains & other strains.

If a problem is not an emergency, follow these steps:

1. Call Your Primary Care Doctor
If you don’t know the name of your doctor, call your health plan.

If you cannot call, have someone call for you.
Your insurance claim may be denied if you go to the ER when it is not an emergency.

2. Follow Instructions
Your doctor will tell you what you should do.

You may be told to see your doctor right away. You may be told to go to the ER. Or you may be told to go to an urgent care center. Follow your doctor’s advice. Then your health plan will pay for the care you receive.

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