Emergency Services

Bassett Healthcare Network offers 24/7 emergency care services at all five of our hospital locations, as well as at our Tri-Town Campus. Emergency teams work collaboratively to treat emergency medical injuries and conditions, such as chest pain, head injury, seizures, poisoning, sexual abuse, severe burns, fractures. Emergency care is available at:

If you have an emergency, follow these steps:

1. Go to the Nearest ER
If you can, go to the hospital ER closest to you right away.

If you cannot get there right away, call 911 or your police emergency number.

2. Call Your Doctor/Primary Care Provider
Tell your primary health care provider about the emergency. Call within 24 hours of going to the ER. If you cannot call, have someone call for you. Go to your primary care provider (not the ER) for any follow-up care.

When to Use the Emergency Room (ER)

Dangers to Your Life

  • Chest pain, heart attack
  • Stroke, facial drooping or weakness in an arm or leg
  • Shortness of breath
  • Motor vehicle crashes
  • Psychiatric emergencies, suicidal or homicidal feelings
  • Choking
  • Severe bleeding
  • Coughing or vomiting blood
  • Blacking out (fainting), loss of consciousness
  • Poisoning
  • Allergic reactions
  • Persistent vomiting
  • Severe reaction to insect bites
  • Head trauma
  • Seizures

Dangers of Permanent Injuries

  • Deep cuts or severe burns
  • An attack by a person or animal
  • Broken bones (often indicated by sudden severe pain and swelling)

When It’s NOT an Emergency

For illnesses and minor injuries that are not life-threatening, walk-in Convenient Care is available. Frequently treated conditions at Convenient Care include: colds and fever, sore throats, sinus infections, nosebleeds, rashes, minor cuts  and burns, bumps and bruises, sprains and strains.

If a problem is not an emergency, follow these steps:

1. Call Your Doctor/Primary Care Provider
If you don’t know the name of your primary care provider, call your health plan.

If you cannot call, have someone call for you.

2. Follow Instructions

Your primary care provider will tell you what you should do.

You may be told to see your primary care provider right away. You may be told to go to the ER. Or you may be told to go to a convenient care center. Follow your primary care provider's advice.