Bassett’s School-Based Health Centers Receive Designation as Patient-Centered Medical Homes by National Accrediting Board

November 28, 2017

image004.jpgBassett’s 20 school-based health (SBH) centers recently received accreditation as Level 3 patient-centered medical homes by the National Committee for Quality Assurance (NCQA). Bassett’s SBH program is one of only a few programs nationally to successfully apply for and receive this designation for each of its centers. The NCQA recognition provides ongoing credibility for SBH centers as being primary health-care centers for students enrolled in Bassett’s SBH program and mirrors the medical home model in place at Bassett’s primary care centers throughout its eight-county service area.

Photo at right: Dr. Kerri LeBlanc provides health care to student Alexandria Geissinger.

A medical home is a model of health care where a team of professionals work together to provide and coordinate an individual’s health care. The medical home team includes the health care provider (physician or nurse practitioner or physician assistant), a nurse and other office support staff, all supporting the most important member of the team—the patient.

“Our school-based health centers have long provided comprehensive care to the children in our rural communities, as they have done for more than a quarter of a century, in clinics conveniently located where they spend the majority of their time,” says Kerri LeBlanc, MD, FAAP, co-director of Bassett’s SBH program. “The decision to pursue NCQA patient-centered medical home accreditation was driven by our belief that the necessary changes would help us provide better care to students, increase both patient and staff satisfaction and ultimately ensure our sustainability.”

To attain NCQA Level 3 Patient-Centered Medical Home recognition, access to Bassett’s SBH centers required adjustments, as well as improvements in workflow processes, such as tracking referrals to specialists. A new call system was also created for parents to know in real-time which providers are available to see their child.

“The adjustments that were made to achieve accreditation are all for the benefit of the students who receive their health care at the school-based health centers,” says LeBlanc. “We are grateful every day to be able to work in a place where our number one directive is to ‘do what’s best for the kids.’”

If a student who is enrolled in the school-based health program is covered under a health plan, the insurance company is billed directly. No out-of-pocket costs are passed on to students or their families. If a student is without coverage, services that are provided in the school-based health center are still provided at no cost to the family.

Bassett’s school-based health centers in 15 school districts provide high-quality comprehensive and preventive medical, mental health and dental care to 7,600 students from pre-kindergarten through grade 12. Last year, students enrolled in the program made more than 33,500 visits to providers at Bassett’s school-based health centers.

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