• Bassett Call Center Representatives Hold Successful Backpack Project to Benefit Local Students

    Bassett Medical Center

    August 22, 2018

    “I’ve seen other groups have successful student backpack projects, so I put my own crazy idea out there to our Call Center representatives, and our department backpack project took off like wildfire,” says Ellen Sokolowski, Bassett Medical Center weekend Call Center supervisor. “The whole team agreed they wanted to do something nice for others in the community.”

    A group of Call Center employees filled 20 backpacks, including extra supplies, which were donated to four local food bank organizations to give to families of students who might appreciate a filled pack to start off the new school year. 

    Sokolowski said a posting on the wall in her department listed “needed” items and a “have” column, with items getting shifted to the “have” column as staff brought items in. Items included notebooks, loose-leaf paper, crayons, rulers, glue, pencils, pens, scissors, folders and more.

    “In the bigger scheme of things it might seem that 20 backpacks may not be much, but this is no small feat for a group with less than 40 people, dispersed throughout different shifts,” explains Sokolowski, who has worked at Bassett for eight years.

    The project was also a great morale booster for the Call Center representatives who work tirelessly behind the scenes, taking phone calls for the entire Bassett Healthcare Network, 24-hours a day, seven days a week, 365 days a year, rain, shine or blizzard!

    “The Call Center Team put a lot of heart in this, as many have children of their own and understand what it takes to get a child prepared for the school year,” says Sokolowski. “Their work, generosity and passion for the Call Center Backpack Project was abundantly evident in the way they got excited every time one of the team brought in items to fill the backpacks. They were recognized by Bassett’s chief information officer, Lee Marley, who heard about the project and also became a part of the effort.”

    The Bassett Call Center team shows how even the smallest of groups can make a difference.

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