Contact Us

Bassett Medical Center >

Little Falls Hospital >

A.O. Fox Hospital >

Cobleskill Regional Hospital >

O'Connor Hospital >

Fill out my online form.

Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service;
  • The nurse manager in charge, or the manager of the service involved;

If you have a concern that remains unresolved, you may notify

Bassett Medical Center's Patient Representative Service at 607-547-3912 or via email at customer.service@bassett.org

You may also submit a concern to The Joint Commission through one of the following methods:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta at 1-866-815-5540.

  • Loud Snoring May Be a Sign of Sleep Apnea

    If you frequently wake in the morning without feeling completely rested and have a difficult time staying awake during the day, or your bed partner complains about your loud snoring at night, you may have sleep apnea.

    read more

  • Cardiac Ablation Therapy at Bassett Healthcare Network

    Fred Hendricks lived with an abnormal heart rhythm for years and because his heart wasn’t working right, he had significant trouble getting around. Then he met Dr. James Storey and the rest of the electrophysiology team at Bassett, who fixed Fred’s bad heart using a technique known as cryoablation.

    read more