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Complaint Process

If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:

  • The person providing you with the service;
  • The nurse manager in charge, or the manager of the service involved;

If you have a concern that remains unresolved, you may notify

Bassett Medical Center's Patient Representative Service at 607-547-3912 or via email at customer.service@bassett.org

You may contact The Joint Commission: http://www.jointcommission.org/, the independent, not-for-profit organization that accredits and certifies Bassett Medical Center by phone at 1-800-994-6610, or via email at patientsafetyreport@jointcommission.org

If you are a Medicare patient, you may also contact the Medicare review organization, Livanta at 1-866-815-5540.