Community Health Navigation Programs Offered


A community health navigator will help you determine which program best meets your needs based on Medicaid eligibility, chronic conditions and/or other risk factors. Bassett Healthcare Network's community health navigation services are available to adults receiving Medicaid who live in Chenango, Delaware, Otsego, Schoharie, Herkimer, and Madison counties.

Based on the specific program, there may be restrictions by county; call 607-547-4887 or 877-547-1753 to learn more.

How do I enroll? If you would like more information or to schedule an appointment with a navigator, please call 315-867-2480.

Not sure if you qualify? Call 607-547-4887 or 877-547-1753, or click here for a referral form.


IPA Navigation

This program helps the uninsured and underinsured within Herkimer County gain access to insurance with the help of a navigator. Once insured, navigators will determine the patient's eligibility for one of the other three programs listed below and provide enrollment assistance if he or she qualifies. Bassett Healthcare Network also has navigators who can help with insurance coverage in any of the above five counties (Chenango, Delaware, Otsego, Schoharie, Herkimer, and Madison).

DSRIP 2.d.i Patient Engagement

This program helps link qualifying patients to community-based care. The navigator will provide insurance to those with no insurance and help educate patients as they become acquainted with the health care system, using primary and preventive health care services.

DSRIP 2.c.i Patient Navigation

This program provides eligible patients with Medicaid and assistance with managing health care services. The patient needs to have been diagnosed with one chronic condition or risk factor to qualify. Navigators may follow a patient over time to make sure he or she is able to gain confidence using health care and other services.

Medicaid Health Home

A Health Home is a group of health care and service providers working together to make sure patients receive the care and services they need to stay healthy. In New York State, many people get their health benefits through the Medicaid Program. Most people are generally healthy, but others may be living with health conditions and have trouble finding providers and services.

Without the right providers and services, it's hard for people to get well and stay healthy. New York State's Home Health Program was created with these people in mind. The goal of the program is to make sure its members get the care and services they need; this may mean fewer trips to the emergency room or less time spent in hospitals. It could also mean receiving regular care and services from providers, finding a safe place to live, or a way to get to medical appointments. Dedicated navigators are assigned to help people meet these health goals.

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One Atwell Road Cooperstown, NY 13326

607-547-3456 : 1-800-BASSETT (227-7388)