Bassett Healthcare Network Adopts New Billing, Registration and Scheduling System and A.O. Fox Hospital Transitions Electronic Medical Records to Epic.

On April 1, 2017, all hospitals and health centers within the Bassett Healthcare Network will transition to a new billing, registration and scheduling system that is seamlessly connected to Bassett Healthcare Network’s electronic health record system. In addition, A.O. Fox Hospital and the physicians at A.O. Fox will transition to the Bassett Healthcare Network electronic health record system, Epic. This change will create a seamless patient experience from check in to billing.  Not only will patients have access to their personal health record through our secure patient portal, MyBassett, they will be able to communicate with physicians on non-urgent issues, access consolidated billing statements, make payments, receive appointment reminders and request a prescription renewal, all online. In the future, we will be adding online registration and online appointment scheduling for some Bassett Medical Group providers.

For A.O. Fox patients, this powerful electronic health record will bring each patient’s health information into a single Bassett Healthcare Network medical record, so you will have one record no matter where you are seen within the Bassett network.  The A.O. Fox providers are also becoming Bassett Medical Group providers on April 1, 2017.

What does this change mean to all of our patients?  Here are some Frequently Asked Questions to help you understand the changes.

My Medical Record

Why is my electronic health record so important?

An electronic health record is a digital version of your chart that can be shared by doctors, hospitals and patients. With a single patient record spanning all points of care, hard-to-find information becomes a thing of the past. Those results and notes generated during your visit to the hospital, physician office, or satellite blood draw station are consolidated, coordinated and accessible in one secure record. Your medical history, allergies, current medications, and all results are entered into the electronic health record. With this secure confidential record, medical providers can respond quickly to deliver the best care possible. A secure, single electronic medical record improves patient safety and the quality of care.

What is MyBassett?

MyBassett is how you, as a patient, view your electronic health record. It gives you the power to view your record, securely from any computer, tablet or smartphone. 

If you receive care or have tests performed at any Bassett Healthcare Network hospital, medical clinic, lab or outpatient site, your appointments, test results and visit summaries will be viewable to you on MyBassett. You will also be able to communicate with your physician on non-urgent issues, access consolidated billing statements, make payments, receive appointment reminders and request a prescription renewal, all online. In the future we will be adding online registration and online appointment scheduling for some of the Bassett Medical Group providers.

You can sign-up by visiting www.mybassett.org and asking for an activation code by choosing “Request one now” or at the end of your visit with any Bassett Medical Group or A.O. Fox provider you will receive a printed after-visit summary that includes details about your visit and an activation code to create an account on MyBassett.org.

How do I get access to my electronic health record in MyBassett?

Visit www.mybassett.org and ask for an activation code by choosing “Request one now” or at the end of your visit with any Bassett or A.O. Fox provider, you will receive a printed after-visit summary that includes details about your visit and an activation code to create an account on MyBassett.

Can I access MyBassett on my smartphone or tablet?

Yes. Use your smartphone's browser to visit www.mybassett.org. At the bottom of the page, tap either the Apple App Store for your iPhone or Google Play button for your Android phone. Download the free app for your system and follow the log-in procedure. Note: You cannot use the app to sign up for MyBassett; you must sign up from www.mybassett.org.

Can I view a family member’s health record in MyBassett?

If you're the primary caregiver for children or an adult family member, and already have a MyBassett account, you may receive proxy (approved guest) access to view portions of their medical information. This will be done at an appointment with your loved one to ensure only a person with an established relationship receives proxy access. If proxy access is required before your loved one has an appointment with a healthcare provider, you may complete a form and fax or mail it to the provider's office.

What if I was using FoxConnect?

If you were a patient using FoxConnect, you will now need to create an account in MyBassett. Some information from your FoxConnect medical record will transition to your MyBassett online record. Your physician will continue to be able to see all information from your A.O. Fox Hospital health record within your electronic health record; it just won’t be viewable by you on your new MyBassett account.The visit summaries that are currently available will not be viewable in your MyBassett account, so you may want to print those off if you refer to them regularly. FoxConnect will remain active until April 30 to give you time to print off any visit summaries you would like to keep. After April 30, you will be able to receive copies of the information from Medical Records. 

Will my physicians have access to my entire A.O. Fox Medical Record?

Yes.  Your entire A.O. Fox electronic health record will be accessible to any of your Bassett Healthcare providers.

Billing and Payment Plans

What changes are happening on April 1 to my bills from all Bassett Healthcare Network locations and hospitals?

On April 1, 2017, all Bassett Healthcare Network hospitals, health clinics and outpatient sites will introduce a new billing, registration and scheduling system. This includes A.O. Fox Hospital.  All bills received for care on and after April 1 will provide you more detailed information.  You will also have access to a consolidated, detailed billing statement through your MyBassett account.

To pay bills online for services prior to April 1, 2017: Click Here

If you have a balance or an existing payment plan for services prior to April 1 with Bassett Healthcare Network hospitals or health clinics, you will need to make payments by the agreed upon date and for the agreed upon monthly payment amount. If you have questions about those outstanding balances and payment plans, please call MedSPAR at 1-866-295-9819.

To pay bills online for services on or after April 1, 2017: Click here to create a MyBassett account and see your detailed bill online. 

If you prefer not to create a MyBassett account, you can also click here to pay a set amount that will be applied to the oldest charge on your account. (NOTE: you will not be able to view your bill or statements unless you create a MyBassett account).

Why am I receiving multiple bills?

You might receive care from several different healthcare providers or at several Bassett Healthcare Network locations along your patient journey. For example, you may see your family physician, have an X-ray taken, get blood work done, receive anesthesia or need medical transportation. Bassett Healthcare Network will send a separate bill for each service location. As a result, you potentially can receive a bill from:

  • Bassett Medical Group
  • Bassett Medical Center
  • A.O. Fox Hospital
  • Little Falls Hospital
  • Cobleskill Regional Hospital
  • O’Connor Hospital
  • Tri-Town Regional Hospital
  • Valley Health Services
  • A School-Based Health Center
  • A private practice, following a visit with a physician not associated with Bassett Healthcare Network. This would not be billed by Bassett or MedSPAR.
  • An ambulance company

You will receive a bill for each visit, but monthly you will receive a consolidated statement from each location you receive care. You can always view a consolidated statement for all services on or after April 1, 2017, by viewing your statement on MyBassett.

After you review a bill, if you have any question about your bill, you can call the Billing Customer Service Department at 607-547-3480 or 800-642-0455. To make payment arrangements please call MedSPAR directly at 866-295-9819 or visit MyBassett.org. If you are uninsured and would like to apply for Financial Assistance you can call 607-547-3480 or 800-642-0455 to request an application or visit www.bassett.org and download one.

Why are Bassett and A.O. Fox changing their billing?

By integrating billing and scheduling with a patient’s electronic health record, hard-to-find information becomes a thing of the past. Billing, scheduling and registration are now in the same record where results and notes are generated during a patient’s visit to the hospital, physician office, or satellite blood draw station. A secure, single electronic medical record improves patient safety and the quality of care.

How can I make a payment to Bassett Medical Group, Bassett Healthcare Network hospitals, including A.O. Fox Hospital?

To pay bills online for services prior to April 1, 2017: Click Here

If you have a balance or an existing payment plan for services prior to April 1 with Bassett Healthcare Network hospitals or health clinics, you will continue to receive statements for those outstanding balances. If you have questions about those outstanding balances and payment plans, please call 1-866-295-9819.

To pay bills online for services on or after April 1, 2017: Click here to create a MyBassett account and see your detailed bill online. If you prefer not to see the entire bill or create an account, you can also click here to pay a set amount that will be applied to the oldest charge on your account.

In person:

Payments may be made by check or money order, or by cash if presented to the MedSPAR billing office at 400 Plaza Drive, Suite C, Vestal, NY.

Mail: (never send cash through the mail):

MedSPAR
PO Box 830
Binghamton, NY 13902-0830

Can I pay my bill over the telephone?

Yes.  You can call 1-866-295-9819.

What happens to my current payment plan on April 1?

If you have a payment plan in place for services prior to April 1, that agreement remains the same. You must continue to make regular payments until the balance is paid in full. You will need to make payments by the agreed upon date and for the agreed upon monthly payment amount. If you have questions about those outstanding balances and payment plans, please call MedSPAR at 1-866-295-9819.

Can I set up a payment plan if I am unable to pay my entire bill?

For services on or after April 1, you can sign up for a payment plan through your MyBassett account. Certain requirements must be met to be eligible for a payment plan.  If you would like to talk to someone directly about your payment plan options, please call 1-866-295-9819.

Will my current outstanding bills show up in my MyBassett account?

The only charges that will be visible in your MyBassett account will be for services performed on or after April 1, 2017.

Why do I have to pay my co-pay at the time of my visit?

All Bassett Healthcare Network locations require you to pay your co-pay at the time of your visit. This will also eliminate the amount of bills and statements you receive from Bassett Healthcare Network. 

Contact Info:

  • For Questions About Your MyBassett Account – 1-800-BASSETT (1-800-227-7388)
  • For Help Signing Up for MyBassett – 1-800-BASSETT (1-800-227-7388)
  • For a Billing Question – 607-547-3480 or 800-642-0455
  • For Help Signing Up for a Payment Plan - MedSPAR  1-866-295-9819­
 

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