Quality Measures

The Bassett Healthcare Network is dedicated to constant improvement - improvement in quality of care and service, improvement in patient and staff safety, improvement in efficiency. We seek to do more things for our patients, to do them better and more promptly, and to do them in a fiscally responsible manner. Our organization is never satisfied with the status quo. To improve, we need to be able to carefully define and measure the current situation, or else we cannot say whether things improve or only just change.

We want our patients, their families and the public at large to be able to see those measurements. It's part of our accountability to our community. Not only do we need to know how we measure up, but so do you. This is important to our maintaining your trust. We hope the information shown on this Web site meets that goal.

William F. Streck, M.D.	Bertine Colombo McKenna, Ph.D.
President & CEO	Executive Vice President & COO

You can find the U.S. Government's comparison of every hospital in the nation at:
http://www.hospitalcompare.hhs.gov

New York State also has a comparison Web site at:
http://hospitals.nyhealth.gov/index.php

Quality Measures

The affiliated hospitals in the Bassett Healthcare Network submit information to the U.S. Centers for Medicare & Medicaid Services to participate in their new Hospital Compare program. It shows compliance with 16 measures for four common hospital admissions for heart failure, a heart attack, pneumonia and surgical infection prevention.

You may view this at www.hospitalcompare.hhs.gov

Patient Perceptions of Care

Bassett participates with a national firm to survey patients about their health care experience.

Each month confidential telephone calls are made asking recent patients to rate their care and service.
The results are compared with other hospitals in our region, across New York and throughout the nation.

You may view this at www.hospitalcompare.hhs.gov